Privacy Policy – TheMerchShop.online

Privacy Policy

Last updated: [01-06-2026]

This Privacy Policy explains how The Merch Shop collects, uses and protects your personal information when you visit or shop at TheMerchShop.online.

Who We Are

The Merch Shop is an online eCommerce store offering streetwear, clothing, accessories, pet lover merch, youth apparel, fitness wear and home lifestyle products.

Website: TheMerchShop.online
Email: [Insert Email Address]

Information We Collect

We may collect the following information:

Name
Email address
Phone number
Billing address
Delivery address
Order details
Payment confirmation details
Account login details
Contact form messages
Newsletter signup details
Website usage data
Device and browser information
Cookie preferences

We do not store full card payment details on our website. Payments are processed securely by approved payment providers.

How We Use Your Information

We use your information to:

Process orders
Deliver products
Confirm payments
Contact you about your order
Respond to enquiries
Manage returns and refunds
Improve our website
Send newsletters, if you sign up
Prevent fraud and protect the website
Meet legal, tax and accounting duties

Legal Reasons for Using Your Data

We only use your personal information when we have a lawful reason to do so, including:

To fulfil your order or contract with us
To meet legal obligations
With your consent, such as email marketing
For legitimate business interests, such as improving our website and preventing fraud

Marketing Emails

If you sign up to our newsletter, we may send you updates about new products, offers, collections and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Sharing Your Information

We may share your information with trusted service providers who help us run our business, including:

Payment processors
Delivery companies
Website hosting providers
Email marketing providers
Analytics providers
Customer support tools
Legal or tax advisers where required

We only share the information needed for those services to work.

How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Order records may be kept for accounting, tax, legal and customer service purposes. Marketing data is kept until you unsubscribe or ask us to delete it, unless we need to keep it for legal reasons.

Your Rights

You have rights over your personal information, including the right to:

Ask for a copy of your data
Ask us to correct inaccurate information
Ask us to delete your data
Ask us to restrict how we use your data
Object to certain uses of your data
Withdraw consent for marketing
Complain to the UK Information Commissioner’s Office

Cookies

Our website uses cookies to help the site work properly, improve user experience, analyse website traffic and support marketing where consent is given.

Please read our Cookie Policy for more information.

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website or online system can be guaranteed to be completely secure.

Children’s Information

Our website may display youth, kids, babies and toddler products, but purchases should only be made by adults.

We do not knowingly collect personal information from children without appropriate adult involvement.

External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the new updated date.

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